Delayed and *********** service

We have had our fibre installation done on the 21st April 2021. The installation team came through, completed installation and said we should wait for an activation code. We have been trying to connect but there's no internet available to us even though it's connected.

It's been a week and we have not received any code and haven't been connected to the internet, contacted Mweb over 5 times with regards to this problem the first time the call cut and they hadn't called back, every time after that all they have said was that we should wait for 48 - 72 hours.

This is absolutely ridiculous as we need the fibre for schooling and study purposes and this is making our life extremely difficult as we have to buy data which is an unnecessary additional expense.

We have had openserve previously and hadn't experience any problems with them, right after installation we were activated and connected but as for Vumatel it's a nightmare and unfortunately it's the only Fibre available in our area.