Delay in Fibre Installation Since Monday

Payment was made on the 27 of Jan. A technician came to install but advised that installation couldn’t be done because there was no network. We waited another day, then called the call centre and were told the case had been closed and needed to be reopened.

The case was reopened, and technicians returned the following week. They advised that we would receive an SMS from Vuma with the username and password, and that the cable still needs to be connected to the main network. We have been waiting since Monday, and today is Friday.