Debit order date update with VUMA

This is a long-standing issue with my debit order date that has yet to be resolved. Since April 2024, I have repeatedly requested that my debit order date be moved from the 26th to the 1st of the month. While MWEB has successfully made this change on their end, Vuma continues to attempt debits on the 26th, causing unnecessary disruptions.

Each month, this incorrect debit date results in a bounced payment, and my fiber connection is subsequently suspended until I make a manual payment. This ongoing issue has become extremely inconvenient, and I am disappointed with the lack of progress in resolving it.