RC
Royston C
1 reviews | Active since May 2011
02 Sept 2022, 08:18
Debit order amendments
I have been complaining about my debit order date since the beginning with vuma reach. Is there some one anyone that can help? I just want my debit order to go off on the 25th and not the 1st of every month please I am begging here!!!.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
03 Sept 2022, 11:13Good day Royston Choffinal
Thank you for getting in touch.
Billing takes place at your ISP. Please contact Afrihost on ***and they will assist in this regard.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
Billing takes place at your ISP. Please contact Afrihost on ***and they will assist in this regard.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Vumatel's reply03 Sept 2022, 11:13
Official
Good day Royston Choffinal
Thank you for getting in touch.
Billing takes place at your ISP. Please contact Afrihost on ***and they will assist in this regard.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
Billing takes place at your ISP. Please contact Afrihost on ***and they will assist in this regard.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
RC
Royston C's updateReviewer Update
03 Sept 2022, 16:56To whom It may concern
Please hear me very nicely. Afrihost says you are responsible. Then you say afrihost is responsible. Listen to me closely I do not care I just want help who has the power to change my debit order to the 25th of each month please please. I am begging you help me help me!!!
Please hear me very nicely. Afrihost says you are responsible. Then you say afrihost is responsible. Listen to me closely I do not care I just want help who has the power to change my debit order to the 25th of each month please please. I am begging you help me help me!!!
RC
Royston C's update03 Sept 2022, 16:56
Reviewer Update
To whom It may concern
Please hear me very nicely. Afrihost says you are responsible. Then you say afrihost is responsible. Listen to me closely I do not care I just want help who has the power to change my debit order to the 25th of each month please please. I am begging you help me help me!!!
Please hear me very nicely. Afrihost says you are responsible. Then you say afrihost is responsible. Listen to me closely I do not care I just want help who has the power to change my debit order to the 25th of each month please please. I am begging you help me help me!!!
Vumatel's replyOfficial
05 Sept 2022, 11:30Good day Royston
Thank you for your response.
We have contacted Afrihost and they confirm that they only bill on the 1st and their system is automated to bill on that day.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Thank you for your response.
We have contacted Afrihost and they confirm that they only bill on the 1st and their system is automated to bill on that day.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Vumatel's reply05 Sept 2022, 11:30
Official
Good day Royston
Thank you for your response.
We have contacted Afrihost and they confirm that they only bill on the 1st and their system is automated to bill on that day.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Thank you for your response.
We have contacted Afrihost and they confirm that they only bill on the 1st and their system is automated to bill on that day.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
RC
Royston C's updateReviewer Update
05 Sept 2022, 13:26Good day sir/mam
I am really disappointed.i am not asking when the bill Date is automated for!! I am asking can someone please help me change the date to when I get paid. There are allot of people getting paid on the 25th how difficult can it be to change a debit order? Please please please help this is the 3rd time I am begging to get this changed why can no one help me?????? Is there a way to write to the ceo of the company this is going on for far to long and now I am really gettin upset 😡. All major telecoms Fibre companies can accommodate dates for the 15,25 and 1st of each month what is vumatel/afrihost issue.!!just change my date this is all I am asking!!!
I am really disappointed.i am not asking when the bill Date is automated for!! I am asking can someone please help me change the date to when I get paid. There are allot of people getting paid on the 25th how difficult can it be to change a debit order? Please please please help this is the 3rd time I am begging to get this changed why can no one help me?????? Is there a way to write to the ceo of the company this is going on for far to long and now I am really gettin upset 😡. All major telecoms Fibre companies can accommodate dates for the 15,25 and 1st of each month what is vumatel/afrihost issue.!!just change my date this is all I am asking!!!
RC
Royston C's update05 Sept 2022, 13:26
Reviewer Update
Good day sir/mam
I am really disappointed.i am not asking when the bill Date is automated for!! I am asking can someone please help me change the date to when I get paid. There are allot of people getting paid on the 25th how difficult can it be to change a debit order? Please please please help this is the 3rd time I am begging to get this changed why can no one help me?????? Is there a way to write to the ceo of the company this is going on for far to long and now I am really gettin upset 😡. All major telecoms Fibre companies can accommodate dates for the 15,25 and 1st of each month what is vumatel/afrihost issue.!!just change my date this is all I am asking!!!
I am really disappointed.i am not asking when the bill Date is automated for!! I am asking can someone please help me change the date to when I get paid. There are allot of people getting paid on the 25th how difficult can it be to change a debit order? Please please please help this is the 3rd time I am begging to get this changed why can no one help me?????? Is there a way to write to the ceo of the company this is going on for far to long and now I am really gettin upset 😡. All major telecoms Fibre companies can accommodate dates for the 15,25 and 1st of each month what is vumatel/afrihost issue.!!just change my date this is all I am asking!!!
Vumatel's replyOfficial
05 Sept 2022, 13:39Good day Royston
Billing is done by the ISP, we do not process payment or have access to your payment profile. Please contact Afrihost.
Kind Regards
The Vuma Team
Billing is done by the ISP, we do not process payment or have access to your payment profile. Please contact Afrihost.
Kind Regards
The Vuma Team
Vumatel's reply05 Sept 2022, 13:39
Official
Good day Royston
Billing is done by the ISP, we do not process payment or have access to your payment profile. Please contact Afrihost.
Kind Regards
The Vuma Team
Billing is done by the ISP, we do not process payment or have access to your payment profile. Please contact Afrihost.
Kind Regards
The Vuma Team
RC
Royston C's updateReviewer Update
05 Sept 2022, 14:53To who it may concern
I have spoke to Afrihost on the second of Feb. 2022.
Please see complaint below which was logged on the 02 of Feb 2022
On the 29th of November 2021 I setup a order on Afrihost for my fiber. It was then advise that they would install my fiber with a twist... the company that has the infrastructure in Mitchell's plain area vuma reach and they will install the fibre on behalf of this vuma reach. The problem i now face is there is no face for vuma reach...meaning no customer service at all...which frustrates me to a degree were i no longer speak English. All i wanted is to change my debit order from the 1st to the 25th of each month and a simple task as changing the debit dates is so difficult for vuma reach. I was told only yesterday i can no longer pay my bill to afri host although they do the billing.... This scenario perplexed me who is vuma reach and how can we get our issue resolved someone anyone please help as i am running in circle here...and to top it off Afrihost customer service is no help.. just giving me the roundabout ... I need to speak to someone that has a clue of what service i actually signed up for???
So my friend who ever you are give me your ceo contact details i am tired of this pillar to post conversation.
If not i will take this query to your local ombudsman. I am tired of this back and forth!!!!!!
regards
I have spoke to Afrihost on the second of Feb. 2022.
Please see complaint below which was logged on the 02 of Feb 2022
On the 29th of November 2021 I setup a order on Afrihost for my fiber. It was then advise that they would install my fiber with a twist... the company that has the infrastructure in Mitchell's plain area vuma reach and they will install the fibre on behalf of this vuma reach. The problem i now face is there is no face for vuma reach...meaning no customer service at all...which frustrates me to a degree were i no longer speak English. All i wanted is to change my debit order from the 1st to the 25th of each month and a simple task as changing the debit dates is so difficult for vuma reach. I was told only yesterday i can no longer pay my bill to afri host although they do the billing.... This scenario perplexed me who is vuma reach and how can we get our issue resolved someone anyone please help as i am running in circle here...and to top it off Afrihost customer service is no help.. just giving me the roundabout ... I need to speak to someone that has a clue of what service i actually signed up for???
So my friend who ever you are give me your ceo contact details i am tired of this pillar to post conversation.
If not i will take this query to your local ombudsman. I am tired of this back and forth!!!!!!
regards
RC
Royston C's update05 Sept 2022, 14:53
Reviewer Update
To who it may concern
I have spoke to Afrihost on the second of Feb. 2022.
Please see complaint below which was logged on the 02 of Feb 2022
On the 29th of November 2021 I setup a order on Afrihost for my fiber. It was then advise that they would install my fiber with a twist... the company that has the infrastructure in Mitchell's plain area vuma reach and they will install the fibre on behalf of this vuma reach. The problem i now face is there is no face for vuma reach...meaning no customer service at all...which frustrates me to a degree were i no longer speak English. All i wanted is to change my debit order from the 1st to the 25th of each month and a simple task as changing the debit dates is so difficult for vuma reach. I was told only yesterday i can no longer pay my bill to afri host although they do the billing.... This scenario perplexed me who is vuma reach and how can we get our issue resolved someone anyone please help as i am running in circle here...and to top it off Afrihost customer service is no help.. just giving me the roundabout ... I need to speak to someone that has a clue of what service i actually signed up for???
So my friend who ever you are give me your ceo contact details i am tired of this pillar to post conversation.
If not i will take this query to your local ombudsman. I am tired of this back and forth!!!!!!
regards
I have spoke to Afrihost on the second of Feb. 2022.
Please see complaint below which was logged on the 02 of Feb 2022
On the 29th of November 2021 I setup a order on Afrihost for my fiber. It was then advise that they would install my fiber with a twist... the company that has the infrastructure in Mitchell's plain area vuma reach and they will install the fibre on behalf of this vuma reach. The problem i now face is there is no face for vuma reach...meaning no customer service at all...which frustrates me to a degree were i no longer speak English. All i wanted is to change my debit order from the 1st to the 25th of each month and a simple task as changing the debit dates is so difficult for vuma reach. I was told only yesterday i can no longer pay my bill to afri host although they do the billing.... This scenario perplexed me who is vuma reach and how can we get our issue resolved someone anyone please help as i am running in circle here...and to top it off Afrihost customer service is no help.. just giving me the roundabout ... I need to speak to someone that has a clue of what service i actually signed up for???
So my friend who ever you are give me your ceo contact details i am tired of this pillar to post conversation.
If not i will take this query to your local ombudsman. I am tired of this back and forth!!!!!!
regards