KS
Kurt S

1 reviews | Active since Apr 2013

14 May 2019, 14:56

Dealing with VUMATEL The worst experience ever

Never in my life have I experienced such poor customer service and an absolute disregard for me as a customer I have been trying to apply for a Fibre line for more than 3 months with various service providers and no luck and with all there's one common denominator VUMATEL their staff are rude and quite frankly I don't think they are up to standard every consultant you speak to tells you a different story. When I dealt with Openserve in my previous area what a breeze yes they were slightly more expensive however I know understand why. I have some advice for consumers out there stay far away from this VUMATEL you will get a heartache dealing with them. I am now forced to get a capped LTE service through MTN or Vodacom because I really cannot wait another 3 months or go through all the stress of dealing with these people. Shame on you VUMATEL you should be ashamed of yourself

0
Replies (1)
Vumatel
Vumatel's reply15 May 2019, 20:13
Official
Good day

Please accept our sincere apologies for the service you have received .A
Vuma hero will be in contact with you to assist further.

Regards
The Vuma Team