Daylight ******* by Vumatel

The 1 star is generous! On 8/5 i made payment towards Vuma fibre service as per account number provided to me on their customer portal. On 09/5 they cut off the service. They said I paid into a wrong account. Eventually on 24/05 I made another payment as data purchases were milking an already empty pocket dry. Each follow up ended with "yes Mam we will allocate the funds, but the query takes 24-48 hours to resolve." I've dealt with countless agents via WhatsApp, seemingly there's no escalation process. Prompt and on time, my service was cut off yesterday (30 day ended) after being told by an agent that my banking account would be credited. I'm at my wits end. I've logged another query now, the agent is telling me some long story that's not saying we will reinstate service. Each call results in same delay tactic answer, worded differently. I'm at my absolute wits end with this company. And sadly, I'm not blessed with choices of choosing another SP in my area, and I can't until my R399 s credited. I've never come across nor given such appalling service! Even logging my dissatisfaction on this platform hasn't yielded results but am hoping a helpful soul will feel for my situation and assist.