DAY 8 - SAGA CONTINUES WITH PROMISES

I AM REPORTING THIS HERE AS I CANNOT TALK TO ANYBODY AT VUMATEL OTHER THAN THE CALL CENTR ROBOTS WHO ARE UNABLE TO ESCALATE THE ISSUE.

THE SAGA CONTINUES - VUMA HERO see tickets 56131 (29/03/18), 56272 (30/03/18), 56344 (31/03/18) closed 04/04/18. I was advised by Grace telephonically at 13h42 that the problem was resolved. GREAT IT ONLY TOOK 7 DAYS. At 16h45 on 04/04/18 the link went down again - BRILLIANT a whole 3 hours of service. I tried to call the call centre to open a new ticket and due to my frustration with the service (NOT) I was less than friendly towards Nolothando who then proceeded to put my call on hold for 20 minutes before it dropped. On redialling I spoke to Portia who put me on hold for 5 minutes before the call was dropped. This is totally unacceptable service from a service company. Due to this I have not been able to open a ticket so I don't know when/if my issue will be resolved. I EVENTUALLY MANAGED TO OPEN TICKET 70539 WITH SEPISO AT 18H40 LAST NIGHT. THIS MORNING AT 10H34 I WAS INFORMED BY KARABO THAT FIRSTLY THE TICKET WAS DUPLICATED AND THUS CLOSED. WHEN PRESSED FOR DETAILS HE STATED THAT THE TICKET HAD BEEN CLOSED WITH THE COMMENT THAT THE ISSUE WOULD BE RESOLVED ON 12 APRIL - THAT WOULD MEAN 2 (TWO) WEEKS WITHOUT SERVICE, THIS IS WORSE THAN TELKOM RESPONSE AND YOU CALL YOURSELVES HEROES............... PLEASE RESPOND WITH GOOD NEWS FOR A CHANGE!!!!!!!!!!!!!!!!