Day 6. Still no internet. Still no solution.

Technicians came out, replaced the router — and the problem is STILL there. Slow speeds, constant buffering, unstable connection.

Yet somehow, the fault was closed again without anyone even confirming with me that the service was fixed. Absolutely unacceptable.

Six days of chasing Webafrica. Multiple tickets. Numerous messages. Technician visit. Router replacement. ZERO resolution.

Stop closing tickets to make your numbers look good and actually FIX THE DAMN PROBLEM.

I don't need another generic “we have escalated this to our faults team” response. I need a working internet connection and accountability.