Damaged my adsl line, still no fibre

Can someone give me an accurate answer, one day I get told the installation department will phone me within the day or the following day, and the next day when I phone I get told there is no record that they were going to phone me. When vumatel installed my neighbours fibre they damaged my Telkom line. I am now sitting with no internet or phone. My other neighbour gets installation a day after ordering. I ordered 2 weeks prior and still nothing. I did not mind the wait, but since my ADSL has been damaged, I now need the fibre asap. Please can I get an accurate answer when this will be done.