Damaged irrigation & still no fibre, 3 weeks later!

I'm not sure where the fault lies re: terrible customer service, but either way, 3 weeks later, we have been left in the dark with our fibre installation. Everyone (Vumatel, Bright Link & Cool Ideas) keep passing the buck and no one can actually let me know what is happening with the process. No follow ups or good customer service (or attitude) from any of these service providers. Then, as there seems to be no clear and open channel to report issues to Vumatel, when the guys (Bright Link) came to install our fibre, they left us with R1000 worth of damage to our irrigation system, without even saying a word before leaving. Never mind the countless water and Rands down the drain. Seriously not cool! Thumbs down to everyone involved so far.