Damage during installation not repaired

Vumatel installed fibre to my home two weeks ago. At the time we warned the technician to be careful in the roof as it's an old house, at which he scoffed at us. He then proceeded to make three large holes in my ceiling, breaking right through the ceiling into my bedroom and bathroom. He assured us that the ceiling would be repaired by Vumatel. The following day I contacted Vumatel by phone and waited 17 minutes to speak to an agent. I was assured that I would be contacted by 'Mark', their repairs man, to arrange the repair to my ceiling. I've heard nothing from Mark or Vumatel since then. I've also emailed Vumatel three times requesting they come and repair my ceiling and have received no response at all. I'm very disappointed at the lack of regard for my property and complete lack of customer service in their complete disregard for my call and emails. I'd appreciate it if someone could get in contact with me to arrange the repairs as originally promised. I received an invoice from Vumatel the day after installation and paid it the same day.