Customers made to pay for a service they don't get to use.

I have heard Vumatel is replacing underground fibre optic cables and are now erecting poles for overland connections. While this may sound like a good thing, the problem is that the end user has been left in the dark, therefore denied an opportunity to make alternative arrangements for internet, especially if you're working from home. A simple sms would suffice. This is most inconsiderable and taking endusers for granted. On top of it all... customers are paying for this service that they are NOT getting. When you log a fault with Fly Cool, they never acknowledge it so there is no reference number. Unfair!!