ZM
Zozo M
1 reviews | Active since Oct 2015
23 Jun 2023, 10:26
Customer:IDH68 webafrica Fibre line down for 2 days
Hi. I'm having a huge problem together with my neighbor. We logged a call with webafrica as the Fibre line has been down for 2 days. I work from home, I logged a calls, nothing yet. Who now is supposed to resolve this. I am blocking payment from my end as there is no point to pay you for a service you are not providing
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Replies (3)ZM
Zozo M's updateReviewer Update
23 Jun 2023, 18:46You said maintenance is still 17h00. But here I am 2 hrs after u publish the lies ones again, day2 without being able to work. I still stand on my word that NO SERVICE, NO PAY. Let's all be inconvenience. Your service is terrible and u need to look into your customer service
ZM
Zozo M's update23 Jun 2023, 18:46
Reviewer Update
You said maintenance is still 17h00. But here I am 2 hrs after u publish the lies ones again, day2 without being able to work. I still stand on my word that NO SERVICE, NO PAY. Let's all be inconvenience. Your service is terrible and u need to look into your customer service
ZM
Zozo M's updateReviewer Update
24 Jun 2023, 09:34Please note this is now day 3 with your maintenance.
What area do you say there is maintenance as it's on myself and my neighbor with a problem in our area. Your response is not making sense and I need to know if you are sending someone to come and fix this or not
What area do you say there is maintenance as it's on myself and my neighbor with a problem in our area. Your response is not making sense and I need to know if you are sending someone to come and fix this or not
ZM
Zozo M's update24 Jun 2023, 09:34
Reviewer Update
Please note this is now day 3 with your maintenance.
What area do you say there is maintenance as it's on myself and my neighbor with a problem in our area. Your response is not making sense and I need to know if you are sending someone to come and fix this or not
What area do you say there is maintenance as it's on myself and my neighbor with a problem in our area. Your response is not making sense and I need to know if you are sending someone to come and fix this or not
Vumatel's replyOfficial
26 Jun 2023, 10:57Good day
We apologize for the inconvenience thus far. Please note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far. Please note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Vumatel's reply26 Jun 2023, 10:57
Official
Good day
We apologize for the inconvenience thus far. Please note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far. Please note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team