Customer Service #Terrible

COVID19, Loadshedding and now there are Vumatel internet service outages as least once a month. Between Homeconnect, SADV and Vumatel- why is the customer experience not handled appropriately when there is a failure in the system? Why are customers not informed once a failure has occurred, inform customers on the update of the failure and provide resolution timelines?

Kindly advise on ISPs that actually work