Customer service down the drain

New to hellopeter and was advised to share the experience I had with Vumatel/Vumareach, Supersonic and Webafrica. Please allow me to explain. So naturally everyone is trying to move over to fibre, as advised Vumatel apparently own the rights to my area (Retreat). Being a new switcher to fibre, I checked the option for Supersonic online, entered my details but did not complete any order and definitely did not pay anything. Hopped over to Webafrica, as my partner suggested, completed my details, still waiting for an invoice to be generated. Apparently it takes two days. (No wonder we're a 3rd world country) From Sunday till now (4 days later) still no invoice. I am being told by Supersonic they have no record of my details. I am being told by Webafrica they cannot pursue anything, as an order has been generated by a another ISP. Contacted Vumatel, Lorenzo tried to help initially, said he would contact Supersonic. I then followed up with Lorenzo of Vumatel, he then told me I AM NOT THE ONLY CUSTOMER THEY HAVE. So anyone correct me if I am wrong please............... Is that customer service? I have 5 days later done a lot of research, I am told I can only use Vumatel in my area. Can someone please help and direct me. PS>They DO NOT come to you after promising they would. Where i come from the customer is KING. What a new era we going in to. Natalie