Customer Service at its worst

22/02/2018 - Fibre only went live. This was about a month after installation which took several calls and emails to Vumatel to finally get this sorted out. 26/02/2018 - Fibre line went down. just four days after it went live. Logged a ticket. reference supp****(ISP-10331). ISP states that no issue on their side and they have also logged a ticket to try and assist. 27/02/2018 Technician did come out and stated that the configuration on the line is the problem and he cannot do anything further. 01/03/2018 - Fibre still down with no feedback whatsoever. Numerous Emails to ********** requesting feedback but no response. Can this issue be rectified already!!