Customer non service and web of lies

For 3 days I have had no joy from your "Customer non-service" department to resolve my line that is down. Empty promises and no commitment. A technician was supposedly assigned to resolve my issue this morning. When I called to follow up he was apparently "held up". So the newest version is a technician from the afternoon shift will be assigned. This is worse service than Telkom, COJ or any other entity I have dealt with.

When will somebody come to resolve my issue?