Customer is not important...

So after intermittent connection for the past 3 weeks and constant phone calls, another ISP reference logged yesterday. It was mentioned that they will send a technician out today. Then after my phone call to my service provider now, my service provider advised me that their feedback this afternoon says that they fixed it remotely today. So tell me.... if it was fixed remotely, should there not have been confirmation call made to me and confirmation given by me that it's working? No phonecall was received by myself on both my contact numbers registered in their database. So now, I am still waiting.... So is my workstation at home also waiting..... and my customers that I need to respond to is still waiting..... my kids homework is still waiting...... Not sure till when.... Standard practice with fixing connections remotely is to follow up to ensure that it is in actual fact working. Please relay this to your Team, or maybe they deem us, your customer, not important enough.