Creating the impression that you do not care about your customers.

I have never felt so unimportant as a customer in my life. I have received confirmation that your team will come out to my premises for the 3rd time in 9 days, sms was for a booking @ 08:00 am. It is now 11:09 and nobody has pitched up or even bothered to contact me. We have a limited window of opportunity because of stage 6 loadshedding. Constantly fighting to get service, constantly having to buy mobile data and the constant frustration. You basically have the monopoly in my area, so I have no other choice to keep on fighting for service. My ISP is not able to assist as you as Vuma is the issue.

It’s not fun having to beg for service.