AH
Andrew H
1 reviews | Active since Apr 2023
14 Apr 2023, 10:56
Cool Ideas / Vumatel
So this is a combination between vumatel and cool ideas. I have been waiting for 3 weeks now to get my wifi installed at home. Vuma responded by saying that my address does not exist. I have a vumatel fibre box installed in the house, yet they cant find an address. After 2 weeks, they finally requested and succeeded to cancel the previous ISP from the line, but Cool Ideas sent the wrong address to vuma after I repeatedly gave them the correct address. Its running on 3 weeks now and no progress has been made since day 1.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
14 Apr 2023, 11:08Good day Andrew Hart
Thank you for getting in touch.
We are truly sorry to hear about this.
Please provide us a private message with the device serial number at the back of the device and your full address.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry to hear about this.
Please provide us a private message with the device serial number at the back of the device and your full address.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply14 Apr 2023, 11:08
Official
Good day Andrew Hart
Thank you for getting in touch.
We are truly sorry to hear about this.
Please provide us a private message with the device serial number at the back of the device and your full address.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry to hear about this.
Please provide us a private message with the device serial number at the back of the device and your full address.
Kind regards
The Vuma Team
Best regards,
AH
Andrew H's updateReviewer Update
14 Apr 2023, 11:50There is not a number on the box. Must i remove the device from the wall to access this number?
AH
Andrew H's update14 Apr 2023, 11:50
Reviewer Update
There is not a number on the box. Must i remove the device from the wall to access this number?
Vumatel's replyOfficial
14 Apr 2023, 12:10Thank you for your response.
Please provide us with your full address.
Kind regards
The Vuma Team
Please provide us with your full address.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply14 Apr 2023, 12:10
Official
Thank you for your response.
Please provide us with your full address.
Kind regards
The Vuma Team
Please provide us with your full address.
Kind regards
The Vuma Team
Best regards,
AH
Andrew H's updateReviewer Update
14 Apr 2023, 12:1621 Villa Venezia, Rosedale Estate, Goedemoed
AH
Andrew H's update14 Apr 2023, 12:16
Reviewer Update
21 Villa Venezia, Rosedale Estate, Goedemoed
Vumatel's replyOfficial
14 Apr 2023, 13:47 Good day Andrew Hart
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply14 Apr 2023, 13:47
Official
Good day Andrew Hart
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
14 Apr 2023, 13:51Good day Andrew Hart
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply14 Apr 2023, 13:51
Official
Good day Andrew Hart
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Thank you for the address, our sales team is in communication with you to place an order as the ISP has not done so.
Kind Regards
The Vuma Team
Best regards,