Continous connection issues- Fed Up!

HP Logo Write a review

Tash K

4 reviews | Active since May 2018

13 Jan 2022, 10:23 Fed Up Since we moved from Telkom to Vodacom Fibre/Vumatel, we have had endless issues. We go for weeks at a time with no connection and yet we are billed in full monthly. This is extremely frustrating especially because I work from home. Vodacom advises continously that the issue is with Vumatel. This time we have been without connection since the 31st of December 2021. Each time you contact the call centre, you have to explain yourself again and again because the calls are never logged correctly. Finally a Vumatel Technician came out on 10th of Jan and replaced the service box. We were advised to wait 5 hours and thereafter we will be back on... 3 days later and still no connection. We are now spending additional funds on data just to be able to work. My husband contacted the call centre today, only to be told that the ticket is closed with a resolved status! This is beyond ridiculous. Can someone resolve the issue ??? SR***