Contact Made, but Logged as “Unreachable”

Extremely frustrating experience. Vumatel did manage to call me, and the agent called me back twice, but the line quality was so poor that we could not hear each other. The issue was clearly on their side. Straight after these calls, I contacted my ISP and had no line issues at all. I also received two further calls with no problems, confirming that my line was working fine. Despite this, I then received an email stating that they “couldn’t reach me” and that I must deal with my ISP instead, which is incorrect. Contact was made, but the calls were unsuccessful due to technical issues on Vumatel’s side, not my availability or line. The lack of accountability and the back-and-forth between Vumatel and the ISP is very frustrating. Better call quality, clearer communication, and proper follow-up are needed.