TK
Tjaart K
1 reviews | Active since Aug 2015
18 Nov 2017, 10:00
Constant interruptions to service
I have now had a fibre connection since Wednesday. Today is Saturday. I've only been able to use it for all of one day. No rush to fix. No notification that they're working on it. No cares in the world. Telkom 2.0
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Replies (2)TK
Tjaart K's updateReviewer Update
18 Nov 2017, 11:43I sincerely hope it DOES get better from here. I'm dependant on working internet to be able to do my job. So far I am not filled with a lot of confidence in Vumatel's ability to make that the case.
TK
Tjaart K's update18 Nov 2017, 11:43
Reviewer Update
I sincerely hope it DOES get better from here. I'm dependant on working internet to be able to do my job. So far I am not filled with a lot of confidence in Vumatel's ability to make that the case.
TK
Tjaart K's updateReviewer Update
19 Nov 2017, 06:25Dear Diary:
It is now Sunday and no progress. After logging this yesterday, this is the reply I received:
"We trust that you are well.
We sincerely apologise for the experience that you have had with us thus far.
As per our telephonic conversation, we are looking into this and we will contact you as soon as possible.
Thanks "
There are rules to successfully dealing with customer complaints:
1. RESOLVE THE COMPLAINT. Do not simply call the customer with vague promises and then do nothing.
2. KEEP THE CUSTOMER INFORMED if there is a timeframe attached. Don't leave him in the dark, because you'll just make him ANGRIER!
3. DON'T LIE. Not every customer is a gullible idiot and you will be found out.
So far you and your team have failed on all counts.
TK
Tjaart K's update19 Nov 2017, 06:25
Reviewer Update
Dear Diary:
It is now Sunday and no progress. After logging this yesterday, this is the reply I received:
"We trust that you are well.
We sincerely apologise for the experience that you have had with us thus far.
As per our telephonic conversation, we are looking into this and we will contact you as soon as possible.
Thanks "
There are rules to successfully dealing with customer complaints:
1. RESOLVE THE COMPLAINT. Do not simply call the customer with vague promises and then do nothing.
2. KEEP THE CUSTOMER INFORMED if there is a timeframe attached. Don't leave him in the dark, because you'll just make him ANGRIER!
3. DON'T LIE. Not every customer is a gullible idiot and you will be found out.
So far you and your team have failed on all counts.