Constant battle to get line working & 48 hours to fix!!

<p>We installed a Vuma line this month. Vuma connected the line to an incorrect address, meaning that when we connected with a service provider the account was incorrectly routed to another address. This took a number of days to be resolved, with our ISP account having to be cancelled and then re-opened.</p> <p> </p> <p>Today - 19.05.2017 - we are only 2 weeks into our Vuma line being operational. Oour line has now not been working since last night. Multiple calls to Vuma and Home Connect were required to work out that our Vuma line is down. The call centre assistant says that it will be 24 - 48 hours before a technician will contact us and be dispatched. For a new expaning technology company, this type of customer service is terrible. They advertise the excellence and speed of their network, but all we have experienced is problems. Vuma conducts "mainenance" almost daily, requiring us to reset our line every day. We would really appreciate a more speady resolution to issues and for our line to be up and running again!</p>