Consistent Outages and Lack of Communication, Lack of Consistent Service

As an RSAWEB customer I am appalled at the complete lack of communication from Vumatel both to our ISP and to us as customers regarding the "scheduled maintenance" being performed in Mowbray and Observatory (Mowbray 5105).

Neither our ISP nor our neighbours' ISPs, including Afrihost, were informed of this as per messages from two individual support agents.

Downtime from the proposed Monday the 8th of June until Friday the 12th of June with absolutely no advance warning is completely unacceptable, and shows that Vumatel clearly does not respect its customers or the ISPs that use the fibre service.

Now, only after people have complained, have Vumatel bothered to send out an email notifying customers of the downtime... positioning it as a beneficial upgrade? A lot of us work from home and our livelihood depends on reliable internet access.

I've had to spend just over R1000 to get a small LTE ****le and SIM card just to be able to work. Vumatel needs to figure out a credit deal for those of us affected in partnership with our ISPs.

Why should we, as consumers, have to pay for a service we aren't receiving?