Connectivity problems

Good day,

I receive my fiber from Vuma, but the service provider is Afrihost. I had ADSL for a few years and was extremely happy with the quality. I never had any issues with connectivity. I changed to fiber in June 2023. However, since then, I have encountered endless connectivity problems.

I call in regularly, and the technicians tell me that there’s something wrong with my laptop or that too many devices are connected to the Wi-Fi, or they refresh my line. Unfortunately, none of these solutions have worked. Recently, they changed my IP, but the problem still persists.

I give training, receive training, and attend workshops for work. However, I always have to end online meetings due to connectivity issues. I am frustrated with constantly calling in and having my line refreshed, but it doesn't solve the problem.