Connectivity Issues go unresolved for 4 days

We have had NO Fibre connectivity for 4 days. We have been promised feedback and updates but nothing. Spoke to the call centre who admitted that they are outside of their SLA which is 48hrs.

They send generic responses to Facebook queries with zero action.

We were promised that a technician would be out today because they hadn't even assigned one to our case but nothing further has happened. This is the worst service I have ever experienced. I am also in the service industry and understand the importance of solving a complaint and if I can't, I at least keep my clients updated.

It takes a lot for me to go this route of complaining but I have exhausted all other options.

You can't even call it poor service actually, because that would mean that they are at least providing a service.