NM
Nomagugu M
1 reviews | Active since Oct 2019
11 Sept 2024, 14:41
Connectivity issues
We have been battling with connectivity in the Umlazi BB area for the whole month now. the speed is reduculously low, there are times where it just disappears for hours. Some of us work from home and this is causing BIG issues for us. I logged a ticket with Vuma and still no one has been on site
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Vumatel's replyOfficial
11 Sept 2024, 15:08Good day Nomagugu Manzi.
Thank you for getting in touch.
Due to prevailing challenges and safety concerns, we have been compelled to place all installation and maintenance activities in the entire area on hold indefinitely. This decision was not taken lightly, but the safety of our personnel and partners remains our utmost priority. we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Thank you for getting in touch.
Due to prevailing challenges and safety concerns, we have been compelled to place all installation and maintenance activities in the entire area on hold indefinitely. This decision was not taken lightly, but the safety of our personnel and partners remains our utmost priority. we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Vumatel's reply11 Sept 2024, 15:08
Official
Good day Nomagugu Manzi.
Thank you for getting in touch.
Due to prevailing challenges and safety concerns, we have been compelled to place all installation and maintenance activities in the entire area on hold indefinitely. This decision was not taken lightly, but the safety of our personnel and partners remains our utmost priority. we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Thank you for getting in touch.
Due to prevailing challenges and safety concerns, we have been compelled to place all installation and maintenance activities in the entire area on hold indefinitely. This decision was not taken lightly, but the safety of our personnel and partners remains our utmost priority. we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team