Connection or lack thereof

In our area we all lost connection in October the 10th, there was no communication from Vumatel as to what is happening with the connection or when it would be back again, until now there has been no connection nor communication but they had the nerve to send messages about payment. When I send a message on Whatsapp I'm hit with the "we are aware of the issues..." message and it ends there, I've sent a complaint email and there was no response. I'm beyond ****ed and frustrated because some of us work from home to be inconvenienced like this and disrespected. I would not recommend them to anyone and want them to come get their things from my property.