Connection

Our Vumatel fibre went down more than 24 hours ago. It was logged with the ISP (Telkom). Now 24 hours later the ISP cannot update me as to the status of the fault. Had the same issue last week and Vumatel could not be bothered to sort it out, will this be a weekly issue with them??I tried to contact Vumatel - There is no active contact details available anywhere on their website, they have a complaints procedure that clearly does not work, The email advertised does not exist, as it bounces back- as incorrect email. We are paying for a service that we are not getting, I am working from home and this creates major problems Please Vumatel treat your customers better