Connection

We had an outage since the 30th January 24 in khayelitsha J section and the only response I have been receiving are Automated messages from@Vumatel and SADv the network provider it is obscured that no one is communicating when this will be resolved when we have paid and we not getting the service we have paid for I have spent morthan the money I paid for this wifi to connect to contact you and nothing is done but AUTOMATED MESSAGES !!!!!! Terrible