Connected with no internet access

I don't think I made the right choice by choosing Vumatel, it was installed yesterday, a confirmation email and sms were sent yesterday (01/09/2022) with my fibre login details also stating that I have been activated. To this day I have not been able to login, it says I'm (connected with no internet access), how crazy is that. I have been trying to call from yesterday and finally managed to speak to agents today who have been askigg me to repeatedly do the same thing. I logged a query on mweb self service site yesterday. The last agent I spoke to said she has to inform that I might have to be liable to pay R1700 even if it's not my fault, that's absurd for something that I have not even enjoyed the benefits of using. How do you pay for something that has never worked?.

I installed this for work purposes but if this is the kink of service I'm going to get then I made the wrong choice of changing my previous service provider.

How does one recommend your product when my first experience was HELL. My excitement was short-lived. Can this matter be attended to as a matter of urgency because I have a deadline to meet with my work. I have apapid for the month of September already.