Configuration Dead End

It is pathetic that there are still companies like Vumatel who don't take their customers serious. How many complaints must we bring to your attention so you can assist? One can even doubt your fibre capabilities. You came and installed your equipment in my unit after days of calling your poor service support consultants and now two months later i can't get my line configured. I call every week only to be told a new ticket has been logged and then all goes down hill with no feedback. Why install something you cant configure? what was the whole purpose for this installations? I struggle to understand your business motives, this is beyond what i wanted to get myself into and now that i have to deal with begging you to configure my line so i can pay you for your services, which you guys clearly don't want to. I contact the service provider and they say my line hasn't been configured by Vumatel so we can't continue with our installations. You promised us a fast network and now you can't deliver to your promises. Please configure your line or come remove your equipment in my house.