Completely Unacceptable Service From FlyCool & Vumatel – No Accountability, No Resolution

I am beyond frustrated with the shocking service from both FlyCool and Vumatel. My fibre was canceled on 14 November without my consent, even though my payment was successfully debited on 3 November. I NEVER requested any cancellation, yet I am now left without internet despite paying in full.

What makes this worse is the complete lack of responsibility from both sides.

Vumatel claims FlyCool must refund me,

FlyCool claims Vumatel must refund me.

I am being bounced back and forth like it’s a game, while neither company is willing to take ownership or help the customer who has already paid for the service they are NOT providing.

To add insult to injury, Vumatel sent me an SMS with my WiFi username (which is correct) but the password they provided is WRONG, so I still cannot connect. This is ridiculous.

I have emailed, followed up, and tried to resolve this multiple times. Not one person has stepped up with a real solution. Instead, I am left without fibre, without support, and without answers — even though THEY have my money.

This is unacceptable and unprofessional. I demand:

1. Immediate correction of my payment allocation.

2. Restoration of my fibre service without delay.

3. A clear answer on who is responsible for the refund or adjustment.

4. A working and verified WiFi password.

I am tired of excuses. I expect urgent action from both FlyCool and Vumatel