Complete lack of service and miscommunication

Where to start, with the complete incompetence of this organisation, the very service that is core to the company they do not deliver.

There lack of service and inconsistent communication dumbfounds me. Everytime you phone the call centre, firstly you have to wait ages for a response because the call centre agents have no information at hand. Buy yet again, the information that they provide you event is inconsistent everytime you phone in. You are promised a call back - I'm still waiting. It is up to you as the customer to follow up.

And the above that i speak of is just to get an installation appointment.

Eventually someone comes to install, however they leave a non functional unit behind. You only realise this when the service provider is trying to connect the unit. Again more stories, more promises, more waiting, and no service delivery! After a lot of follow up, and chasing "ticket numbers" someone will come and try rectify the issue - and yet again leave with it STILL NOT WORKING!! The ticket is clear, and we'll sorry for you it back to square one of dealing with incompetency and false promises.

The service if vumatel is disgraceful. The communication is non existent. The service delivery - well delivery that's a joke. I'm at a wits end now.