Complete lack of customer service

If it was possible to give minus stars I would!!!!! My fibre line has been down since the 12th of March. Absolutely NO communication has been sent from Mweb or Vumatel explaining why. To date we have contacted Mweb 5 times to be told they will provide us with feedback and NOTHING. I am so angry and frustrated with both Mweb and Vumatel that I am now ready to change service providers as this is disgusting!!!! I will be posting on all forums in my community personal and work capacity to tell everyone possible not to use either of these service providers and if they do to change to another as soon as possible.