complaint

i have been trying to get assistance from this company for so many days now, my husband has passed away and he was in charge of the wifi and account and i am trying to change the ownership details and payment information and no one is connecting me or assisting me i have been whats apping them , emailing , trying to get information no responses and i need this done before my wifi goes off . once my connection goes off i dont even know how to pauy or who to contact they are so difficult to reach and this could be the worst wifi service i have ever recieved .