Complaint

I had an absolutely terrible experience with a customer service agent named Tshepo during a call at approximately 15:18pm, Saturday the 6th of June 2026.

Throughout the call, the agent was rude, repeatedly interrupted me while I was trying to explain my issue, and showed a complete lack of professionalism. What made the situation even worse was that he changed my WiFi password and connection settings without my permission or consent. This is completely unacceptable and has left me without a working internet connection.

While I understand that dealing with frustrated customers can be challenging, especially when ongoing service issues have not been resolved, that does not give any employee the right to behave disrespectfully, make unauthorized changes to a customer's account, or hang up on a customer.

I sincerely hope all calls are recorded and reviewed, as this matter needs to be investigated. The actions taken by this agent should be addressed to ensure other customers do not experience the same treatment.

I would also like a supervisor to contact me urgently, as my WiFi is currently not working due to the unauthorized changes made during this call.

Please treat this complaint seriously and provide immediate assistance.