Complaint

I app**** for Vumatel fibre in March and paid for it on the 25th of March, they took so much time to install the fibre and even when I did follow ups they would ignore my request only an agent by the name of Lucky was very Helpful. They ended up installing the Wi-Fi on the 3rd of April and told me to wait 24 hours until it connects. It’s been 4 days and the WiFi is not working, I’ve been following up with everyone including the technicians no one is helping me, an agent by the name of Rufus has been ignoring my WhatsApp messages when I send in my complain. Vuma has been giving me terrible customer service, I am not happy. I’ve paid for a service that is not working at all.