ZR
Zelda R

1 reviews | Active since Feb 2019

21 Feb 2019, 14:03

COMPLAINT - CUSTOMER CARE - *********** STAFF

So what a mission to log a Complaint firstly on their web address, eventually logged a call, they call back for a new contract ...guys really READ your SUBJECT LINE it states COMPLAINT

Customer Care nor any other division comes back to us, when you installed your fibre lines you used a contractor in the leachville area that contractor ripped our drive way apart now the bricks are moving away from each other falling away and it's getting worse by the day as we need to use the drive way to go in and out of the yard.

I now await your feedback to who will be held responsible for this .........

0
Replies (2)
Vumatel
Vumatel's reply21 Feb 2019, 15:11
Official
Good day Zelda,

Thanks for making contact with us.
A Vuma hero will make contact with you to assist with the issue raised.

Kind regards
The Vuma Team
Vumatel
Vumatel's reply22 Feb 2019, 09:05
Official
Good day Zelda,

Thanks for taking our call, as per our conversation kindly note that Vumatel is not the fibre provider in your area, nor are we laying any infrastructure there.

Kind regards
The Vuma Team