VN
Vutlhari N
1 reviews | Active since Oct 2016
13 Jul 2022, 23:17
COMPLAINT
It’s only been about 48 hrs since my router was installed and within this 48hrs I already have problems with Vumatel! I haven’t connected to the internet since yesterday and the only thing their contact centre tell you is that they will log and escalate a request to have my router checked out, How can I have issues with your device in less than 3 days? I haven’t even accessed the internet at all with their device, I literally cannot do anything this is totally unacceptable and unprofessional
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Replies (3)0
Replies (3)VN
Vutlhari N's updateReviewer Update
18 Jul 2022, 21:42 The signal is horrible! Your installers installed the router on the other side of the house whereas I need to connect from my office which is behind the main house and I told them when they came here!
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
VN
Vutlhari N's update18 Jul 2022, 21:42
Reviewer Update
The signal is horrible! Your installers installed the router on the other side of the house whereas I need to connect from my office which is behind the main house and I told them when they came here!
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
VN
Vutlhari N's updateReviewer Update
18 Jul 2022, 21:43 The signal is horrible! Your installers installed the router on the other side of the house whereas I need to connect from my office which is behind the main house and I told them when they came here!
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
VN
Vutlhari N's update18 Jul 2022, 21:43
Reviewer Update
The signal is horrible! Your installers installed the router on the other side of the house whereas I need to connect from my office which is behind the main house and I told them when they came here!
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
Now I can’t connect for 10 minutes without a interruption, I can’t watch tv for more than 2 minutes without buffering even with a Wi-Fi extender!
This is so ridiculous! The technicians that came to restore my connection even said the installers should not have installed where they did especially because I told them where il be working from,
This is totally obsurd, can you believe that I am buying LTE data on my mobile router just so I can work whereas I have your router in this house, this is really insane
Vumatel's replyOfficial
19 Jul 2022, 07:14Hi Vutlhari
Please provide us with your full address and account holder's details and we will assist and log a ticket for an ONT move for a better connection.
Kind Regards
Zoleka Guca
Please provide us with your full address and account holder's details and we will assist and log a ticket for an ONT move for a better connection.
Kind Regards
Zoleka Guca
Vumatel's reply19 Jul 2022, 07:14
Official
Hi Vutlhari
Please provide us with your full address and account holder's details and we will assist and log a ticket for an ONT move for a better connection.
Kind Regards
Zoleka Guca
Please provide us with your full address and account holder's details and we will assist and log a ticket for an ONT move for a better connection.
Kind Regards
Zoleka Guca