AS
Alfonso S
1 reviews | Active since Mar 2025
10 Mar 2025, 10:02
Complaint
Vuma is extremely disappointing. When fibre started they run around night and day to install cables to get clients. I have been with them over 3 years. Now that I moved into my new house they telling me the don't have spare to install my fibre. I'm the only house in the road that fibre can't be installed. They requesting me to cancel the order so they don't look bad canceling it. I don't know what happened to providing a service. They to lazy to pull new cable for fibre to be available. To top it off I am hanging on their phone to speak to one of them for 4 hour to no success. They must have enough clients now to make profits.....bad service Vuma I am beyond disappointed
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Replies (2)AS
Alfonso S's updateReviewer Update
14 Mar 2025, 23:37I have provided my address as they have requested 2 days ago. I have ask that a manager call me with a way forward. Again no acknowledgement.
AS
Alfonso S's update14 Mar 2025, 23:37
Reviewer Update
I have provided my address as they have requested 2 days ago. I have ask that a manager call me with a way forward. Again no acknowledgement.
AS
Alfonso S's updateReviewer Update
19 Mar 2025, 12:29Still battling with vuma now for a month. They said at the beginning there is no spares to install fibre but around the corner of my house there is a dwelling that have a connection infront that they can install. So spares is laying around yet they don't want to provide me with service.
AS
Alfonso S's update19 Mar 2025, 12:29
Reviewer Update
Still battling with vuma now for a month. They said at the beginning there is no spares to install fibre but around the corner of my house there is a dwelling that have a connection infront that they can install. So spares is laying around yet they don't want to provide me with service.