Complaint

I am currently facing a problem. Currently I am using vumatel/ Webafrica WiFi. I am currently not connected it’s been 5 days without WiFi connection due to a fault that occurred to my router. It has been 5 days I have reported this issue and I still haven’t received help. So what happened is a lodged a complaint about the fibre fault which is free to fix now I got a billing of 900 to pay for a service I didn’t request for. Now the fault is delayed from being fixed because there is a belief that I need to pay money. I have been trying to clear the misunderstanding that I did not authorised to receive the billing service I only required that they repair the fault that is free. Till this day I have spoken to more than 3 agents on their WhatsApp centre line. And still I am sitting with no WiFi and no hope for help.