complaint

Good day!!!!

I am extremely frustrated I cant even fathom the amount of time and money this company has caused me !!!!!!!!!!! , I paid for fiber on the 26th of march before i did so I asked the agents via WhatsApp and email and phone call will you guys be able to install on the1st of April due to i work shifts and that is my only off day , fine they came before that they came the 29the Great right ? i was like wow they so quick . There was them difficulties and there was red light they said a second team will come out in the next 24hrs and activate , i never got a email saying when this next team will come out , On Thursday they came out and activated my line and i was supposed to receive my passwords , This is where the mess up comes I was ****** last week tuesday so my phone number changed as soon as that happend oi notified them for my passwords to be sent viua email about 6 different agents told me its not possible to send my password via email i was so shocked they asked me to send selifes with my id and proof of purchase which did all of this agents read my eamils wrong , they though i was referring to my client zone password no my wifi passowrd , I eventlly spoke to someone again on whatsaap by the name of OWen shelik who immediately said o its defiantly possible for my wifi password to be send via email , yesterday i eventually got my passwords only to get home from a late shift to figure out that my Wi-Fi still says no internet no data available m yesterday my mother advised me that a engineer came out and said the first team did not install the small yellow wire properly and he was supposed to cone today < i have not gotten any email as to when he will come , my mother went to the day hospital today so she was not at home , i had no conformation as to when this people are coming . Since the 29th of march the day i was supposed to get fiber i ha be been shifting my life taking off work and spending ,money on data to fight with this people , i just want my Wi-Fi to work Something i am paying for!!!!!!!!!! This us unfair this company logged countless ticked and query's and this is still not resolved !!!!!!!!!!!! i Just want my wifi! Afrihost /vuma reach sucks !