Complain of blocked account

The service I am getting from this company is terrible.

How does a company rendering service to the public not have a contact center.

We send emails but no answer are received, you use wattsapp but still there is no assistance.

I am new in this and my wifi was installed in February. But on there other hand I was getting messages and phone calls for a certain Mosima lady.

Your company registered this person with my name, and I don't know how was that done

In the 28th February I tried paying my account, but unfortunately I used the link that was created for this Mosima lady. After paying I received confirmation for the installation of Mosima, I tried to fix this but till today my account is still blocked.

They even shared mosima's information with me, of which she was not happy with. I went a looked for her, got her correct number and send it through wattsapp, I provided all the information that they needed as proof of payment, but still I am not getting any response about my account

Now they will be installing for Mosima on the 15th March, with my money while I stay without the service.

How do we trust this company