Clueless and playing the blame game

We moved house at the start of the month. We'd arranged to have internet access via Axxess. From day 1 we were unable to connect, it took 2 days for Axxess to figure out that the issue was on Vumatels side. We had access for 1 day but since then it's just been Axxess telling us that Vumatel will resolve the issue soon. Halfway through the month and we have no access and there's no way to contact Vumatel directly.