Closed issue without resolution

Vumatel closed a ticket logged 30 hours ago because they "couldn't find any fault" on their side. This was after spending 3 hours on the phone with Mweb in 3 conversations doing the same tests over and over. There's no option to escalate directly with them. Mweb are the gatekeepers. Unacceptably bad service!! This is the kind of response that government departments give, not the private sector who want to keep clients.