Client Service is very disapointing

I have not had internet since Friday 14th June 12midday. I contacted my ISP (Afrihost) and they logged a ticket with Vumatel since they said the problem sits with Vumatel. It’s been well over the 72 hours that I was promised that a technician would be sent on site to check. I have not received any communication from Vumatel. I only received 1 email from Vumatel on Friday stating that they are on it. What am I supposed to do in the meantime as I work from home? I have parted with a lot of money buying data. This is not what I budgeted for. This is the worst client service I have ever experienced and I’m very disappointed and frustrated. I don’t understand why a service provider with a client service Centre fails to communicated with a client and now it becomes the clients job to find what’s going on with the service provider. Can a technician please be sent today to have a look at this issue as it is urgent and my job is on the line here.

My ticket number is ***3