****** client

I work from home and was in need of a reliable WiFi to install, I called vumatel and they helped me with a reasonable amount I can pay monthly and advised my area was within coverage, I paid for the ruitor so they can come and install it for me. They came the following day and I was happy they were efficient and fast, however they couldn't find the installation sight were I stay and could not install and I had to cancel my order and ask for a refund, that was on the 6th of January. They asked for my proof of account and I provided, a week later nothing, then I called and they asked for the sms I received after payment I sent it to them and still nothing, then when I called in again after a few weeks and was told I now need to send a screenshot of the email I got after payment which I do not have, I fail to understand if you can see the payment was successfully done, you have my proof of payment then why do I need to send in all this other stuff, I'm really unhappy cause you guys made the error on your side and searched the wrong address for installing and now I have to pay for that mistake, it's been 3 months now and still my money is not returned to my account, R410 is no small change, so you mean to tell me a person is taking a risk with wanting your services, that you cannot be trusted or bothered even to assist when you were quick to receive a payment, I want my money back.