TL
Tristan L
1 reviews | Active since Mar 2023
07 Mar 2023, 06:20
Change your service provider
No internet for over a week and Vuma are unable and unwilling to fix the problem. The same generic “technicians are working on it” message for more than a week and no ETA or updates are provided.
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Vumatel's replyOfficial
07 Mar 2023, 11:57Good day Tristan L
Thank you for getting in touch.
We have contacted you and advised the fibre break at Brackenhurst has been resolved. We have discovered that the issue is with your ONT and have logged a ticket for a technician to be dispatched and assist.
We apologize for the inconvenience experienced.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have contacted you and advised the fibre break at Brackenhurst has been resolved. We have discovered that the issue is with your ONT and have logged a ticket for a technician to be dispatched and assist.
We apologize for the inconvenience experienced.
Kind regards
The Vuma Team
Vumatel's reply07 Mar 2023, 11:57
Official
Good day Tristan L
Thank you for getting in touch.
We have contacted you and advised the fibre break at Brackenhurst has been resolved. We have discovered that the issue is with your ONT and have logged a ticket for a technician to be dispatched and assist.
We apologize for the inconvenience experienced.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have contacted you and advised the fibre break at Brackenhurst has been resolved. We have discovered that the issue is with your ONT and have logged a ticket for a technician to be dispatched and assist.
We apologize for the inconvenience experienced.
Kind regards
The Vuma Team